Privacy policy

Effective Date: 8 July 2026

Welcome to TAFEL. Your privacy is important to us, and we are committed to protecting your personal information in accordance with South African law, including the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our business.

1. Who We Are

TAFEL designs and manufactures handcrafted furniture and offers related products and services. We value the trust you place in us and are committed to handling your personal information responsibly.

2. Information We Collect

We may collect the following information:

  • Your Name
  • Email Address
  • Telephone Number
  • Delivery and billing address
  • Company name (where applicable)
  • Information submitted through enquiry or quotation forms 
  • Purchase history
  • Communication preferences
  • Website usage information, including cookies and analytics

3. How We Use Your Information

We use your information to: Respond to enquiries Prepare quotations Process and deliver orders Provide customer support Communicate about your orders Improve our products and website Send marketing communications (only with your consent where required) Comply with legal obligations

  • Respond to enquiries
  • Prepare quotations
  • Process and deliver orders
  • Provide customer support
  • Communicate about your orders
  • Improve our products and website
  • Send marketing communications (only with your consent where required)
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal information when:

  • You have given consent.
  • It is necessary to fulfil a contract with you.
  • It is required by law.
  • It is necessary for our legitimate business interests, provided your rights are protected.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties, including:

  • Delivery and courier companies
  • Payment service providers
  • IT and website service providers
  • Professional advisers
  • Government authorities where legally required

These service providers are required to keep your information confidential and secure.

6. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand website traffic
  • Improve website performance
  • Enhance your user experience

You can disable cookies through your browser settings, although some website features may not function correctly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no online system can guarantee absolute security.

8. Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under POPIA, you have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permissible.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant regulatory authority.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

TAFEL

Email: mariettetafel@gmail.com

Telephone: (+27) 062 690 2277

Website: www.tafelf.co.za